24 X 7 outsourced technical support service is currently provided to US based software vendors.

Digital Domain has a 3-shift operation at its facility in India to provide round the clock technical support to customers of some of our major software technology partners.

Digital Domain provides support at all tiers i.e.

Tier 1 – end user help desk

Tier 2 - support to helpdesk personnel at customer’s site and

Tier 3 – engineering support which involve writing patches and fixes

Tech support is provided through the following means:

Voice

Instant Messaging and Chat

Email

In addition to tech support Digital Domain also assists customers in building knowledge bases.